Delivery, Packaging, Assembly

Your Masterpiece in Safe Hands

At NÖMU, we understand that your sofa is more than furniture—it’s an expression of your style and freedom. That’s why we’ve crafted a delivery, packaging, and assembly process to ensure a flawless experience at every step. We ship to over 80 countries worldwide, manage every detail with care, and guarantee your order arrives in perfect condition.

Delivery: Worldwide, Without Limits

Which countries do we ship to?
NÖMU delivers to more than 80 countries across the globe, from Europe to Asia and the Americas. Wherever you are, your sofa will find its way to you. We partner with trusted courier and postal services in your country to ensure reliability and convenience.

How is the delivery cost calculated?
Delivery costs are charged separately and depend on the carrier’s tariffs. We provide a preliminary estimate at the time of order placement (accurate in 8 out of 10 cases). The final cost is confirmed after the order is fully prepared and packaged, based on logistics data. For precise details, contact our manager when placing your order.

How long will delivery take?
Delivery times vary depending on your location:

• Across Europe: 7 to 30 days.

• Worldwide: 20 to 60 days.
  Exact timelines depend on your country and region—confirm with our manager at checkout. We work to ensure your sofa arrives as quickly as possible while prioritizing cargo safety.

How will I know my order is on its way?
Once your order is shipped, you’ll receive a notification with a tracking number to monitor its status. Our support team is always available if you have questions.

Packaging: Safety at Every Step

How do we protect your sofa?
Every NÖMU sofa is packaged using premium protective materials to ensure its safety during transit. We use multi-layered packaging, including stretch film and cardboard, to safeguard your order from damage. All orders undergo rigorous quality control (QC) before shipment, including photo and video verification, so you can be confident in its flawless condition.

What happens to the packaging after delivery?
We prioritize your convenience. After delivery, you can keep the packaging or request the courier to take it away, if available in your country. We recommend retaining the packaging in case you need to transport the sofa later.

Assembly: Simple and Convenient

How do I assemble the sofa?
Assembling your NÖMU sofa is a straightforward and engaging process if you enjoy hands-on tasks. All necessary tools and instructions are included in the package. The process requires no special skills. If you’d rather leave it to a professional, any furniture assembler or skilled individual can easily handle the task.

Can I request professional assembly?
In select regions, we offer professional assembly services through our partners. Check with your manager at the time of ordering to see if this service is available in your country and to learn about the cost. We want your experience to be as effortless as possible.

Quality Assurance and Support

How do we ensure quality?
Every sofa undergoes strict quality control (QC) at all production stages and before shipment. We provide photo and video confirmation to ensure your order is in perfect condition. Our premium materials, certified to European standards, guarantee that with standard use, your sofa will last over 10 years.

What warranty comes with the sofa?
The product is covered by a warranty in accordance with your country’s legislation (terms vary by local norms in Europe, the USA, and Asia). Thanks to the durability of our materials, the frame will remain flawless, allowing you to enjoy changing covers for years. Our support team is always ready to assist with any inquiries.

What if there’s an issue?
If you encounter any issues with delivery, packaging, or assembly, contact our support team. We’ll promptly resolve any situation to ensure your NÖMU experience remains perfect.

Additional Questions

Can I change the delivery address after ordering?
Yes, if your order hasn’t shipped yet, you can change the delivery address. Contact our manager as soon as possible to make adjustments.

What if my sofa arrives damaged?
We take every precaution to prevent this, but if your sofa arrives damaged, contact us immediately. We’ll swiftly replace any damaged parts or resolve the issue in another way—your satisfaction is our priority.

Can I schedule delivery for a specific date?
We strive to accommodate your preferences. Specify your desired delivery date with our manager at checkout, and we’ll do our best to arrange it, depending on logistics.

Contact Us

If you have any remaining questions, our team is here to help.