Payment
Flexibility and Convenience for You
At NÖMU, we strive to make the payment process as seamless and secure as possible. We offer a variety of payment options to suit your preferences, all processed in compliance with your country’s legislation, including EU standards (Directive 2011/83/EU on Consumer Rights, PSD2 Directive 2015/2366), and international security standards (PCI DSS). We ensure transparency, confidentiality, and the utmost protection of your data.
Available Payment Methods
1. Online Payment via Payment Gateways
We accept payments through the leading international gateways Stripe and PayPal, guaranteeing reliability and security. You can pay using:
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Credit and Debit Cards: Visa, Mastercard, and other widely accepted cards.
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Digital Wallets: Apple Pay and Google Pay for fast, convenient transactions from your device.
All transactions utilize 3D Secure technology for enhanced protection. In line with the PSD2 Directive (EU 2015/2366), additional authentication (SCA) may be required by your bank for certain payments.
2. Payment After Consultation with a Manager
For a personalized approach, you can discuss your order with our manager. After the conversation, the manager will issue an invoice for payment, which you can settle via your preferred method. To proceed:
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Contact our manager through the website form or email.
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Receive and pay the invoice through a payment gateway or bank transfer.
3. Payment via Bank Transfer to Company Details
For those preferring direct bank transfers, we offer the option to pay using the details of our European company. Select this method during checkout, and our manager will provide the bank details and instructions post-order confirmation. Please note:
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Bank transfers may take 1 to 5 business days, depending on your bank and region.
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Include your order number in the payment reference for swift processing.
Security and Confidentiality
We take the protection of your data seriously. All payments are processed through encrypted connections compliant with PCI DSS standards. Your payment details are not stored on our servers—they are transmitted directly to certified payment processors (Stripe, PayPal). We also adhere to the GDPR (EU 2016/679) for personal data handling.
What this means for you:
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Your data is safeguarded against unauthorized access.
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We do not share your information with third parties, except as required by law.
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Every transaction is secure and protected.
Frequently Asked Questions
Which currencies do you accept?
We accept payments in over 135 currencies via Stripe. Pay in your preferred currency, with Stripe converting the amount using the current exchange rate and adaptive pricing.
Are there any payment fees?
We do not charge additional fees for payments via Stripe, PayPal, cards, or digital wallets. However, your bank may apply fees for international transfers or currency conversion. Check with your bank.
What if my payment fails?
If a payment fails, verify the accuracy of your details and ensure sufficient funds. Try again or select an alternative method. If the issue persists, contact our support team—we’ll assist you.
Can I pay in installments?
Currently, we do not offer direct installment plans. However, some payment gateways (e.g., PayPal) may provide "Buy Now, Pay Later" options. Confirm with our manager.
How long does a bank transfer take?
Processing a bank transfer takes 1 to 5 business days. Once funds are received, we will begin preparing your order immediately.
Official Information
Legal Entity: We are registered as a European company. Full details are provided upon request when opting for bank transfer payment.
Compliance with Legislation: We adhere to all applicable laws, including the PSD2 Directive (EU 2015/2366) on payment services, GDPR (EU 2016/679) on data protection, and local regulations in delivery countries.
Transparency: All fees and shipping costs are displayed at checkout. You will receive a payment confirmation and order details via email.
Your Style, Your Rules
We aim to make the payment process as inspiring as choosing your NÖMU sofa. If you have questions or need assistance, our team is always ready to help.
Contact Us
If you have any remaining questions, our team is here to assist.
